General Terms of Use


When a customer sends his order, it implies his support to the present general sales terms in its entirety. The article sale contract through the Internet is concluded between, Boréal Coffee Roasters Sàrl – (hereinafter referred to as ” Boréal Coffee “) – and the customer. The customer declares his ability to contract with Boréal Coffee on the basis of the general sales terms included on Boréal Coffee Internet site (hereinafter referred to as “ our website”). The hereby general sales terms prevail on any other conditions stated on our site.

2. Article Characteristics

All our articles are of high quality. There are no other guarantees but the producer’s.

3. Delivery

In order to get a rapid and efficient mail order, our articles are usually sent according to the address given, within 1 to 5 working days for Switzerland. If a delayed time is encountered, the customer will be informed, within 48 hrs after his order, of the new scheduled delivery time. Deliveries are restricted to Switzerland only. In Switzerland, no deliveries are performed Sundays and on national and cantonal public holidays. In case of inaccurate information from the customer, our company cannot be responsible of a delayed or even a cancelled delivery. In case of problems in delivery, due to the Post office, our company shall have no responsibilities.

4. Price

The prices of the invoiced products are the ones at the date of order. These prices are also written on our sales order acknowledgment. Our prices are established in Swiss Francs. The prices displayed on our website are prices including VAT.

5. Payment Terms & Safety

When the buyer orders an article from our website, all the payments are secured. Boréal Coffee makes use of SIX Payment Services AG bank card system. If the customer wants to be reimbursed, Boréal Coffee will retain 25 % of the sum already paid to cover expenses.

6. Data Protection

The customer gives his consent that the given personal data within the framework of his contract with Boréal Coffee are to be backed up by Boréal Coffee. The customer personal data are backed up to help him purchase new articles and make sure transaction goes on. The customer personal data are dealt with confidentiality and safety. By no means will these data be handed over to third parties.

To delete your account, please send us an email to by using your Boréal Coffee profile email address.

7. Ordering

The contract comes into force as soon as the customer has placed his order which has been validated.

8. Order Acceptance

The order acceptance is carried out after its receipt and checking. By the fact that the purchaser has sent his order, it confirms that he has read and accepted the conditions of sale. In case of exceptional circumstances as for example insolvency or invalid information given, Boréal Coffee, keeps the option open to cancel or accept the customer order.

9. Invoicing & Confirmation

Each customer receives a confirmation of his order by electronic mail.

10. Return Rights

In case of poor condition delivery, Boréal Coffee is ready to exchange the damaged goods, provided it is mailed back with an official Post report.


The goods remain Boréal Coffee property till the total payment is fulfilled. The herewith general sales terms and the concluded agreements are governed by the Swiss regulations. In case of litigation, the court of competent juridiction is the one in Geneva Switzerland.

Head office : Boréal Coffee Company Sàrl, Rue du stand 60 – CH 1204 Genève.